Xtreme Player

Privacy & Cookie Policy

Last Update: January 2022

When you use our services, you trust us with your information. This Privacy Policy is intended to help you understand your right to privacy.
Our Privacy Policy explains:

  • What information we collect and why we collect it.
  • How we use that information.
  • The choices we offer, including how to access, update and manage your information.

We tried to keep this policy as simple, clear and easy to comprehend as possible. You should read this policy carefully in order to protect your right to privacy. You can always manage your Xtreme Player account anytime here.

Entities collecting your personal information

All Personal information transfers will occur in compliance with data transfer requirements of applicable laws and regulations.

Information we collect

We collect information to provide better services to all of our users – from figuring out basic stuff like which language you speak, to more complex things like which ads you’ll find most useful to you. We collect information in the following ways:

  • Information you give us
    As a website visitor, you can browse information exposed on our website without providing any personal information. If you engage in our events, download our software or applications, register to become a member, purchase our products or proceed any other activities related to Xtreme Player, you will be asked for your personal information. You have choices about the data we collect. When you are asked to provide personal information, which are optional, if you choose not to provide information that is necessary, you may not be able to continue the certain activity.
    The information we collect can include the following:
    • Name and contact data. We may collect your first name, last name, display name, email address, postal address, phone number, and/or other similar contact information.
    • Purchase/Payment data. When you make purchases, we will collect your payment/purchase information and product/order information when it is necessary.

Once you are registered at our website, you can view, edit, or delete your account information here after signing into your account.

  • Information we automatically collect
    When you use our services, we automatically collect some information. We may collect information about your usage of and activity on our services. When you visit our websites, information we may automatically log includes, for example, your operating system, cookies, Internet protocol (IP) address, access times, browser type and language and the website that you visited before visiting our website.
    This information includes:
    • Device information. We collect device-specific information (such as your hardware model, operating system version, unique device identifiers and mobile network information). Xtreme Player may associate your device identifiers with your Xtreme Player Account.
    • Log information. When you use our services provided by Xtreme Player, we automatically collect and store certain information in servers. Information we collects includes:
      • Internet protocol (IP) address.
      • device event information such as crashes, system activity, hardware settings, browser type, language, the date and time of your visit to our Website, Mobile App and/or Computer Software.
      • cookies that may uniquely identify your device or your Xtreme Player Account.
    • Location information. When you use the service on our Website, Mobile App and/or Computer Software, we may collect and process information about your location, via various technologies including Internet protocol (IP) address which indicates a number assigned to every device connected to the Internet assigned in geographic blocks and other identifiers that may, for example, provide Xtreme Player with information on nearby devices, Wi-Fi access points.
    • Cookies and similar technologies. Cookies are small data files stored on your hard drive by a web browser. Xtreme Player uses cookies and similar technologies, for example, web beacons, to provide our websites and online services and to help collect data. Web beacons are electronic images we may use on our websites or in our emails to deliver cookies, count visits and understand usage and campaign effectiveness, such as whether you open and act on an email that we send you.

Please be informed that any information we collect from your input, feedback, information about you or information obtained from your parents will be treated as personal information.

How we use information we collect

Xtreme Player processes personal information on our servers. We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

We may use your information when using our website for the following purposes:

  • create and manage your Xtreme Player Member account, when you purchase from our store, subscribe to our newsletter, or download our software or applications.
  • create your Xtreme Player account, when needed to communicate with you.
  • verify your identity and entitlement to certain products or services.
  • process your purchase transactions.
  • update you on the status of your order.
  • allow you to register for products or services you purchase on our website.
  • manage your subscription plan.
  • communicate with you should you require technical or customer support service.
  • subscribe you to newsletter, product updates and upgrades.
  • connect to you about and manage your participation in contests, offers or promotions.
  • get your feedback on our software or applications.
  • research, implement product improvements and archive purposes.
  • target advertisement purposes.
  • evaluate and improve quality of our products, services, and websites.
  • provide you with a customized experience when you use our service or visit our website.
  • use your Internet protocol (IP) address to collect anonymous, aggregate statistics: to help diagnose problems with our server, to administer our service, to help identify you and your activities on the Website (such as registering for an account, uploading/downloading video effects or templates, voting other members’ effects, connecting with other members, forming groups, participating in forum discussions, and purchasing products and services) to gather broad demographic information to analyze traffic to this service in order to understand our visitors’ needs, providing interesting data to our web visitors and to continually improve our Website for them;
  • marketing purposes.
  • promotional collaboration with business partners.

Information we share

We do not share personal information with companies, organizations, and individuals outside of Xtreme Player unless one of the following circumstances applies:

  • For external processing and customer/technical support
    We provide personal information to our affiliates or partners to process on our behalf based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures or provide necessary customer and technical support in response to customer’s feedback.
  • For legal reasons
    We will share personal information with companies, organizations or individuals outside of Xtreme Player if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
    • meet any applicable law, regulation, legal process, or enforceable governmental request.
    • enforce applicable Terms of Service, including investigation of potential violations.
    • detect, prevent, or otherwise address fraud, security, or technical issues.
    • protect against harm to the rights, property or safety of Xtreme Player, our users or the public as required or permitted by law.

Third Party Services

When you use our services, you may have access to services provided by third-party service providers.

Children’s guidelines

Xtreme Player is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities. The Website is not intended for children under 18 years of age, and by the Website’s terms of service, users affirm that they are at least 18 years old. We do not knowingly collect or use any online contact information or identifiable off-line contact information about a child without parental consent. We do not knowingly distribute personally identifiable information about children without parental consent. We do not knowingly give children the ability to post or distribute personal information without parental consent. We do not entice children with children-targeted games or contests that would encourage them to disclose personal information.

Your Californian Privacy Right

California resident customers of ours have a right to obtain a list of Personal Information that we may have disclosed to affiliates for their marketing purposes or to unaffiliated third parties for their own marketing purposes. A California customer may contact us and request the general list of Personal Information shared and the companies among which it is shared. This request may be sent electronically by email to [email protected]. We will respond to these requests for the list within 30 days.

Right to Request Deletion of Personal Information. You have the right to request that we delete any Personal Information that we have collected from them. However, we are not required to comply with a request to delete where it is necessary for us to retain the Personal Information to:

  • Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with legal obligations.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Verifiable consumer requests to delete may be submitted through one of the following methods:

Information security

We are committed to protecting your interest when using our services from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

  • We encrypt many of our services.
  • We review our information collection, storage and processing practices to guard against unauthorized access to systems.
  • We restrict access to personal information to Xtreme Player’s employees, contractors and agents on a need-to-know basis in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

When this privacy policy applies

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or websites that may be displayed to you when using our Service. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies and other technologies to serve and offer relevant ads.

Merger or sale

If Xtreme Player is involved in a merger, acquisition, or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Changes

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes).

Product-specific details:

The following notices explain specific privacy practices with respect to certain Xtreme Player products and services that you may use:

Website

As a visitor to our website, you can engage in many activities without providing any personal information. However, if you choose to engage in other activities like subscribing to the newsletter or downloading or software or applications, Xtreme Player may ask you to register to the Xtreme Player membership program. It is completely optional for you to engage in these activities.

  • Your information we collect
    In any event that you choose to provide us with the information when using our website, we will collect your personal information as below to help us manage our relationship with you.
  • Contact details like first and last name and email address.
  • Shipping and billing information including credit card and payment information (if you intend to purchase any products from our website).
  • Your transaction history.
  • Information you submitted to us to receive technical assistance or during customer service interactions.
  • Information about your computer or device, including browser type and settings, IP address, cookies and traffic data relating to your internet connection.
  • Xtreme Player product performance data and information about how you use our products and services.
  • Use of your information
    We may use your information when using our website for the following purposes
  • create and manage your Xtreme Player Member account, when you purchase from our store, subscribe to our newsletter, or download our software or applications.
  • create your Xtreme Player account, when needed to communicate with you.
  • verify your identity and entitlement to certain products or services.
  • process your purchase transactions.
  • update you on the status of your order.
  • allow you to register for products or services you purchase on our website.
  • manage your subscription plan.
  • communicate with you should you require technical or customer support service.
  • subscribe you to newsletter, product updates and upgrades.
    • connect to you about and manage your participation in contests, offers or promotions.
  • get your feedback on our software or applications.
  • research, implement product improvements and archive purposes.
  • target advertisement purposes.
  • evaluate and improve quality of our products, services, and websites.
    • provide you with a customized experience when you use our service or visit our website.
    • use your Internet protocol (IP) address to collect anonymous, aggregate statistics: to help diagnose problems with our server, to administer our service, to help identify you and your activities on the Website (such as registering for an account, uploading/downloading video effects or templates, voting other members’ effects, connecting with other members, forming groups, participating in forum discussions, and purchasing products and services) to gather broad demographic information to analyze traffic to this service in order to understand our visitors’ needs, providing interesting data to our web visitors and to continually improve our Website for them;
  • marketing purposes.
  • promotional collaboration with business partners.
  • Cookies

We use cookies for several purposes, including:

    • Sign-in and Authentication. When you sign into our website using your personal Xtreme Player account, we store a unique ID number, and the time you signed in, in an encrypted cookie on your device. This cookie allows you to move from page to page within the Website without having to sign in again on each page. You can also save your sign-in information, so you do not have to sign in again.
    • Customized experience. Provide you with a customized experience when you use our service or visit our website
    • Analytics. To improve your experiences using our websites and services, we use cookies and other identifiers to gather usage and performance data. We use cookies to see which areas of our websites and which features are popular and to count visits to our websites.
    • Showing Advertising. We use cookies to record how many visitors have clicked on an advertisement and to record which advertisements you have seen so you don’t see the same one repeatedly.
  • Control of cookies:
    • You may set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled. For example, we may not remember your language preferences.
    • You may also control cooking setting by following the steps below:
      • Most web browsers automatically accept cookies but provide controls that allow you to turn off, block or delete them. For example, in Google Chrome, you can disable the Websites to save and read cookie data by clicking [Settings] > [Advanced] > [Content Settings] > [Cookies]. For settings of cookies in other browsers may be available in each browser’s privacy or help documentation.
      • Please be aware that if you choose to delete cookies, settings and preferences controlled by those cookies, they will be deleted and may need to be recreated.
  • Accessing and updating your personal information
    We want you to be clear about what information we collect and store your information for as long as your account is in use, active or for legitimate purpose in line with our business. We do our best to give you ways to manage your information. You may either:
    • control who you share information with through our service.
    • change your Profile name and Profile photo appear in shared endorsements that appear in ads by writing to us or adjust setting in your device or membership account; or
    • email us at [email protected]
  • Disclose of your information when using our website

Mobile app

When using Xtreme Player’s Mobile App to view our products, we may collect certain information when you access through our Mobile Apps.

  • Your information we collect
    • Analytic
    • Engaging advertising
    • Crash Reporting
    • Feedback and suggestions
    • Use of Xtreme Player’s service
  • How we use the information on Xtreme Player’s mobile apps
    • Analytic
      Our apps include app analytic mechanism to log your usage behavior so as to enhance our apps user experiences. The analytics mechanism includes information relating to your usage behavior such as how you use and how often you use our apps. For instances like file types (eg: photo or video), filenames, file extensions, local path of the files that you input to the apps. These analytics do not show information of any photo, video or any materials that you input to the apps.
      Collected information or data are aggregated for analyze, we cannot use the collected data to target a specific person/user. The analytics are collected via vendors name below:
      • Flurry;
      • Google Firebase Analytics (here’s our partner’s privacy statement); and
      • Facebook Analytics (here’s our partner’s privacy statement)
    • Engaging advertising
      Xtreme Player allows other companies, called third-party ad servers or ad networks to display and/or serve advertisements within the Mobile apps. These third-party ad servers or ad networks use technology to send, directly to your mobile app the advertisements and links that appear on mobile app. They automatically receive your IP address when this happens. They may also use other technologies (such as cookies, or JavaScript) to measure the effectiveness of their advertisements and to personalize the content you see.
      Our Mobile App advertising vendor as below:
      • Facebook Audience Network (here’s our partner’s privacy statement)
      • Google Admob (here’s our partner’s privacy statement)
      • Intowow Innovation
    • Crash Reporting
      Our apps use Fabrics or Google Play services to collect crash logs when the apps running on your devices crashed or stopped responding.
    • Feedback and suggestions
      Your input and screenshots provided in “Feedback” / Report an Issue” pages in the apps.
    • Use of Xtreme Player’s service
      When you use Xtreme Player we may collect your usage behavior to enhance our apps user experiences.
  • Disclose of your information when using our mobile apps
    • When purchasing at our Mobile App
      Our Mobile App acts as a gateway for you to purchase our products online. Purchases of Xtreme Player products that are initiated from our Mobile App are actually completed on Apple App Store, Google Play, Microsoft Store or any other mobile application stores (collectively known as “Mobile App Stores”). In order to complete a purchase transaction, Mobile App Stores must collect personal information from you, including your credit card number. If you are interested in purchasing Xtreme Player software through the Mobile App Stores, please view the Privacy Statement of respective stores.

Computer software

We also provide our service via our Computer Software (Windows, Mac applications) which are installed on your computers.

  • Your information we collect
    In any event that you choose to provide us with the information when using our Computer Software, we will use Unique User ID (UUID) to uniquely identify your device. This UUID is generated by combining Windows Security ID (SID) on your computer, and a randomly generated large number so as to enable us to identify this computer which has been identified to have installed our Computer Software. You may reset this UUID on your device by closing all Xtreme Player products on your computer and remove this registry key at “Computer\HKEY_CURRENT_USER\Software\Xtreme Player\CBE” using Windows Registry Editor.”
  • Use of your information
    We may use your information when using our Computer Software for the following purposes:
    • Xtreme Player Product Improvement Program (CPIP):
      Collecting and analyzing how our applications are being used helps improve our product design, feature development and bug fixings. The CPIP program collects the way you use features in Xtreme Player applications, your search input, filenames, file extension names of the files that you input to Xtreme Player applications. It also includes software application information or device information which doesn’t include personal info such as Software release number, Product Key, UI language, OS version, device vendor, device model name, vendor and model name for specific hardware component (like CPU, GPU), the name of your device. To opt-out CPIP, you can go to settings of each Xtreme Player application to and uncheck the “I want to participate” in CPIP section.
    • Product Info Notice (Customized Ads / Patch / Content Pack Information)
      To receive latest software patch info or sales offers in Xtreme Player applications, includes software application information or device information which doesn’t include personal info such as Software release number, Product Key, UI language, OS version, device vendor name. If users opted in to CPIP, then data collected in CPIP would be linked to Customized Ads / Patch / Content Pack to provide more interesting info for users. To opt-out latest product info notice, you can go to settings of each Xtreme Player application and disable the “Check for product update information”, or “Automatically check for software updates” option
    • Error Reporting
      Error Reporting helps Xtreme Player to build more robust product by fixing product crash issues. When product crashed, an Error Reporting dialog pops up, debug information will be sent back only when users consent to send them back to Xtreme Player. The Error Reporting collects only program data and memory dump which does not intended to collect any personal info. If email is provided by the users, users affirm that they agrees that Xtreme Player may contact users for more information to help Xtreme Player fix the program crash issues.
    • Product Registration
      When users opt-in to register Xtreme Player products that they use or purchase, they can find the Product Registration dialog. The dialog may popup during they use the product or can be find in the product About dialogs. When user provided their email, their email will be used to register a Xtreme Player Account with a randomly generated secured password. Users can reset their password in this website and later access their registered product keys in the member zone of this website. Upon the registration, email address, birthday (if user opt-in to provide) from the user will be collected along with the UUID (mentioned above) and other info that are not unique to this user including: software release number, Product Key, UI language, OS version, device vendor, device model name, vendor and model name for specific hardware component (like CPU, GPU), the name of users’ device.
    • Codec activation
      When you use certain technologies essential to multi-media functions for the first time, the software application will collect the serial number of your computer system and the product key (CD key) for activation purposes only. This data collection takes place only once for each codec features, it won’t collect how often or how many time you use each codec.
    • Use of Xtreme Player’s service
      When you use Xtreme Player service in the Computer Software. We may collect your usage behavior to enhance our Computer Software user experiences, you may want to refer to the WEBSITE section of this Privacy Policy.
  • Disclose of your information when using our computer software
    • When purchasing at our computer software
      Our Computer Software acts as a gateway for you to purchase our products online. Purchases of Xtreme Player products that are initiated from our Computer Software would be directed to our Website, you may want to refer to the DISCLOSE OF YOUR INFORMATION WHEN USING OUR WEBSITE section of this Privacy Policy to understand how we manage your information.