Xtreme Player

Frequenly Asked Questions

Get answers to the most common questions & issues with the Xtreme Player app. Don’t see what you’re looking for? Use the button below to submit your questions or issue to our team of experts.

There are many reasons that could cause a crash issue. Please try one or more of the following:

  • Ensure your Xtreme Player app is up-to-date.
    You can check for software updates here.
  • Check the minimum system requirements.
    Make sure your system meets the minimum requirements for the software.
  • Update graphics card driver to the latest.
    You can download the latest driver from the AMD NVIDIA / Intel’s web site. If you have any problem installing graphics card drivers, please contact your computer manufacturer or the manufacturer of the display and sound cards for the latest drivers.
  • Check whether the installed drive has enough space on it.
    This is because a large amount of memory space is required for buffering..
  • Removing and reinstalling the Xtreme Player app.
    Sometimes there may be some problems during the installation. You can try to remove Xtreme Player, restart your device, and then re-install.

Xtreme Player is compatible with almost every device on the market!

  • Windows 8, 10, 11
  • MAC OSX
  • Apple TV
  • Android 
  • iOS
  • Amazon 4K Devices
  • Onn Devices

Often this is caused by video hardware overlay problems:

  • If it is only one video then use the “Settings” menu, option “Extended GUI” and try to increase the Gamma value in the “Video” tab.
  • Check your video card settings and turn off hardware video overlay. If the videos now play with proper lighting, then deinstalling and reinstalling the video drivers might help.

Are you sure Xtreme Player supports the file?  If it supported check if you have downloaded and installed all the codecs correctly. If it is not supported, then unfortunately you are out of luck for now.

Video Formats:

MPEG-1/2, DivX® (1/2/3/4/5/6), MPEG-4 ASP, XviD, 3ivX D4, H.261, H.263 / H.263i, H.264 / MPEG-4 AVC, Cinepak, Theora, Dirac / VC-2, MJPEG (A/B), WMV 1/2, WMV 3 / WMV-9 / VC-1, Sorenson 1/3, DV, On2 VP3/VP5/VP6, Indeo Video v3 (IV32), Real Video (1/2/3/4).

Audio Formats:

MPEG Layer 1/2, MP3 – MPEG Layer 3, AAC – MPEG-4 part3, Vorbis, AC3 – A/52, E-AC-3, MLP / TrueHD>3, DTS, WMA 1/2, WMA 3, FLAC, ALAC, Speex, Musepack / MPC, ATRAC 3, Wavpack, Mod, TrueAudio, APE, Real Audio, Alaw/µlaw, AMR (3GPP), MIDI, LPCM, ADPCM, QCELP, DV Audio, QDM2/QDMC, MACE.

Video Formats:

MPEG-1/2, DivX® (1/2/3/4/5/6), MPEG-4 ASP, XviD, 3ivX D4, H.261, H.263 / H.263i, H.264 / MPEG-4 AVC, Cinepak, Theora, Dirac / VC-2, MJPEG (A/B), WMV 1/2, WMV 3 / WMV-9 / VC-1, Sorenson 1/3, DV, On2 VP3/VP5/VP6, Indeo Video v3 (IV32), Real Video (1/2/3/4).

Audio Formats:

MPEG Layer 1/2, MP3 – MPEG Layer 3, AAC – MPEG-4 part3, Vorbis, AC3 – A/52, E-AC-3, MLP / TrueHD>3, DTS, WMA 1/2, WMA 3, FLAC, ALAC, Speex, Musepack / MPC, ATRAC 3, Wavpack, Mod, TrueAudio, APE, Real Audio, Alaw/µlaw, AMR (3GPP), MIDI, LPCM, ADPCM, QCELP, DV Audio, QDM2/QDMC, MACE.

To share media files to other home network devices via the media server sharing feature, do this:

  1. Launch Xtreme Player, and then import the media files you would like to share into the Media Library by the media type (e.g. movies, videos, photos, etc.).
    1. Right click on the imported media files in the Media Library, and then select Share on Local Home Network.
    2. Click OK to add the shared files.

Subtitle Formats:

External: 
▪ SubRip (.SRT) ▪ PowerDivX (.PSB)
▪ MicroDVD (.SUB) ▪ SubViewer (.SUB)
▪ SubStation Alpha (.SSA, .ASS) ▪ SAMI (*.SMI) ▪ VobSub (.sub+.idx) 

Embedded:
 
MKV: ▪ SSA ▪ ASS ▪ SRT ▪ PGS (Compressed PGS, Uncompressed PGS) ▪ VobSub
MP4: ▪ VobSub ▪ Embedded-Timed Text (MPEG4 PART-17)

Please use the contact form to reach out to one of our Xtreme Player experts for assistance on resetting your account password.